In the UK, First Avenue Partners LLP is authorised and regulated by the Financial Conduct Authority (“FCA”). First Avenue Partners (London) Limited is an Appointed Representative of First Avenue Partners LLP.
In the US, FAP USA L.P. is a member of FINRA and SIPC.
In Hong Kong, First Avenue Partners (Asia) Limited (CE number: BGY753) is licensed by the Hong Kong Securities and Futures Commission (“SFC”) to conduct Type 1 (dealing in securities) regulated activity in Hong Kong.
First Avenue Partners (Europe) GmbH is authorised and regulated by the German Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).
VAT No: GB250398405
First Avenue receives compensation for endorsing investment adviser(s) and placing investors in private funds managed by such advisers. As a result, First Avenue has a conflict of interest in recommending advisers and such private funds. In addition, First Avenue personnel may from time to time make commitments to funds sponsored by such investment adviser(s).
FAP USA, L.P. and First Avenue Partners LLP (collectively, “First Avenue”) have been engaged by fund managers (each a “Fund Manager” and together with its affiliates, the “Fund Sponsor”) to provide securities placement, marketing and representative services (“Promoter Services”) in connection with the offering and sale of the securities of funds managed by the Fund Manager and/or the Fund Sponsor and parallel funds (the “Fund”).
The following disclosures are being provided to you in connection with Promoter Services.
First Avenue is not a current client of the Fund Manager, although it is possible that one or more affiliates of First Avenue or employees of First Avenue or its affiliates may be, or may subsequently become, a client of the Fund Sponsor.
First Avenue will receive cash compensation from the Fund Sponsor for its Promoter Services.
A material conflict of interest exists on the part of First Avenue because it receives compensation for providing its Promoter Services to the Fund Manager and Fund Sponsor.
First Avenue has an incentive to solicit or introduce you to purchase interests in the Fund, or to indicate its approval, support, or recommendation of the Fund Manager or Fund Sponsor or any of its directors, officers, principals, or employees, because First Avenue receives more compensation as investors commit additional capital to the Fund.
FAP USA, L.P. (the "Firm") has developed a Business Continuity Plan to ensure the Firm's preparedness and adaptability to respond to events that significantly disrupt our business operations. The Firm's Business Continuity Plan provides for variations in our response to an actual event since the timing and impact of disasters and disruptions are unpredictable. Please keep that in mind as you review the below information summarizing the Firm's Business Continuity Plan.
Our Business Continuity Plan - The Firm plans to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting our Firm's books and records, and allowing us to transact business. In short, our Business Continuity Plan is designed to permit our Firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our Business Continuity Plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical suppliers, contractors, bank and counter-party impact; regulatory reporting.
It is our Firm's practice to back up our electronic records on a daily basis and maintain these records in a geographically separate location.
Every emergency situation poses unique problems based on external factors, such as time of day, location and severity of the disruption.
In the event of an SBD involving the loss or destruction of its Main Office computer hardware equipment, our employees at this location would relocate operations to their homes. In the event of an SBD involving the loss or destruction of its Branch Office computer hardware equipment, employees at this location would relocate operations to their homes. Our Firm estimates that it will be able to resume normal business operations since technology is active from their home locations. In the event that the data servers located at our office location are unresponsive, our Firm's archived information would be obtained from hosted data archive provider. Our Firm estimates that it would take approximately three business days to fully restore data from the online archives.
In the event of an emergency situation which results in the loss or destruction of our file server, we estimate that it may take up to one business day to restore this system. In the event that the data servers located at our office location are unresponsive, archived information would be obtained from hosted data archive provider. Our Firm estimates that it would take approximately one business day to fully restore data from the online archives.
Varying Disruptions - Significant business disruptions can vary in their scope, such as only affecting 461 Fifth Avenue, 14th Floor, New York, 10017, a single building housing our Main Office, the business district where our Main Office is located, the city where our Main Office is located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe.
For more information - If you have questions about our business continuity planning, please contact our Compliance Team at regulatory@firstavenue.com.
We are committed to providing our clients and potential clients with high-quality services. If, however, you are dissatisfied with our services, you may submit a complaint to us at any time.
A complaint is any expression of dissatisfaction made by a client or potential client in connection with the provision of our investment services or ancillary investment services. Complaints do not need to follow a specific form and may be submitted in writing, by email, by post or by telephone.
Complaints may be submitted via:
Email: info@firstavenue.com
Post: First Avenue Partners (Europe) GmbH
Wiesenhüttenstr. 11
60329 Frankfurt am Main
Germany
Telephone: +49 40 8081 1779
To help us process your complaint efficiently, please include the following information where possible:
Complaints are handled under the responsibility of the Executive Board. The responsible member of the Executive Board for complaints management is Mr. Hendrik van Rahden. The external complaints manager is Mr. Jürgen App, App Audit GmbH.
After receipt of your complaint, we will record and review the matter carefully, objectively and fairly. You will receive an acknowledgement of receipt in a timely manner.
We aim to process complaints within 20 working days. If we are unable to provide a final response within this period, we will inform you about the reasons for the delay and the expected further handling.
Unless you expressly request an oral response only, our final response will be provided in text form. If we do not fully accept your complaint, we will explain our position clearly and comprehensively.
If you are not satisfied with our final response, you may consider further steps. Depending on the circumstances, these may include referring the matter to an alternative dispute resolution body, where available, contacting the German Federal Financial Supervisory Authority (BaFin), or bringing civil proceedings before the competent courts.